At Alpha Wood Works, we value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with us—whether through our website, product inquiries, or online purchases.

Please note that this policy may change from time to time. We encourage you to review it periodically to stay informed of any updates.

What Information We Collect

When you engage with Alpha Wood Works—whether browsing, placing an order, or signing up—we may collect the following types of information:

1. Personal Contact Information
   This includes your full name, email address, phone number, shipping address, and billing address.
2. Payment Information
   While we do not store your payment details directly, we may collect transaction references related to your purchases. All payments are processed via secure, PCI-compliant third-party payment gateways.
3. Order History
   This includes records of products you have ordered, transaction amounts, purchase dates, and delivery status.
4. Device & Browsing Data
   We may collect session information such as your IP address, browser type, location, operating system, and navigation behavior on our site to improve your browsing experience.
5. Cookies & Tracking Technologies
   Cookies help us personalize your experience, remember preferences, and track user interaction. You can manage cookie settings through your browser.
6. Surveys, Feedback, and Communication
   We may collect responses from surveys, online forms, or direct messages sent via our contact form, email, or chat support.
7. Publicly Shared Content
   Any testimonials, product reviews, or comments shared publicly on our website are not considered private information.

How We Use Your Information

Alpha Wood Works collects information only as necessary to offer you a reliable, personalized, and secure experience. Here’s how your information is used:

1. Order Fulfillment and Customer Support
   We use your contact and order information to process purchases, arrange deliveries, and handle support queries.
2. Service Improvements
   Analytics from site usage help us understand customer behavior, optimize our services, and enhance your user experience.
3. Marketing Communication
   With your consent, we may send updates about new products, promotions, or brand news. You may opt out of these communications at any time.
4. Legal and Compliance Obligations
   Your data may be disclosed to meet legal, regulatory, or fraud prevention requirements.
5. Third-Party Integrations
   We may share relevant information with service partners involved in delivering our products (such as logistics or payment providers), strictly for operational purposes.

Data Protection and Security

We implement industry-standard security practices to protect your personal information from unauthorized access, alteration, or disclosure. All transactional data is processed via secure SSL protocols and verified payment platforms.

Your Rights & Choices

You may request access to, correction of, or deletion of your personal data by contacting us. Additionally, you have the right to opt out of non-essential communications at any time.

To unsubscribe or make a privacy-related request, please email us at:
support@alphawoodworks.pk

Contact Us

For any questions about this policy or your personal data, please reach out to:

Alpha Wood Works
Email: info@alphawoodworks.pk
Lahore, Pakistan